ARTICLES
DOI DOI: 10.38140/ijspsy.v4i2.1162

Employees’ behaviours as compliance, resistance, and their relationship with the professional quality of life while facing organisational change

Ayesha Rasheed1, Naheed Atta2, Talat Sohail2
  1. 1 Lahore college for women university, Lahore, Pakistan
  2. 2 Lahore college for women university Lahore Pakistan

Abstract

Organisational change is significant for sustaining justifiable competitive benefits and development in today ‘s fast-changing business. Employees are an organisation asset, while organisational change positively and negatively impacts employees' behaviours. The study investigates the employees’ reactions to compliance, resistance, and their relationship with the professional quality of life whenever they face organisational change. This study employed a quantitative approach through a correlational research design. Four hundred (N=400, 212 males and 188 females) employees were selected and stratified from four organisational sectors in Lahore, Pakistan. Compliance to change scale, Resistance to change scale, and Professional quality of life questionnaires were administered to employees as data collection techniques. The results indicate that compliance positively correlates with compassion satisfaction, while the inverse relationship with secondary traumatic stress. When secondary traumatic stress and burnout predict resistance, compassion satisfaction has a negative prediction with resistance. It is recommended that the organisations plan competitive policies and relevant technical courses before the successful implementation of organisational changes, which increases the professional quality of life and compliance in employe by avoiding resistance.

How to Cite

Rasheed, A., Atta, N., & Sohail, T. (2024). Employees’ behaviours as compliance, resistance, and their relationship with the professional quality of life while facing organisational change. International Journal of Studies in Psychology, 4(2), 16–21. https://doi.org/10.38140/ijspsy.v4i2.1162
Endnote/Zotero/Mendeley (RIS) BibTeX

References

  1. Abdel-Ghany, M. M. M. (2014). Readiness for change, change beliefs and resistance to change of extension personnel in the New Valley Governorate about mobile extension. Annals of agricultural Sciences, 59(2), 297-303. https://doi.org/10.1016/j.aoas.2014.11.019
  2. Ahmad, A. B., & Cheng, Z. (2018). The role of change content, context, process, and leadership in understanding employees’ commitment to change: The case of public organizations in Kurdistan region of Iraq. Public Personnel Management, 47(2), 195-216. https://doi.org/10.1177/0091026017753645
  3. Armstrong, M. (2009). Armstrong's handbook of performance management: An evidence-based guide to delivering high performance, London: Kogan Page Publishers.
  4. Armstrong, M., & Brown, D. (2019). Strategic Human Resource Management: back to the future. Institute for Employment Studies Reports, 1-36.
  5. Bakker, A. B., & Demerouti, E. (2007). The job demands?resources model: State of the art. Journal of managerial psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115
  6. Balinbin, C. B. V., Balatbat, K. T. R., Balayan, A. N. B., Balcueva, M. I. C., Balicat, M. G. B., Balidoy, T. A. S., ... & Torres, G. C. S. (2020). Occupational determinants of compassion satisfaction and compassion fatigue among Filipino registered nurses. Journal of Clinical Nursing, 29(5-6), 955-963. https://doi.org/10.1111/jocn.15163
  7. Bora, B. (2017). Quality of Work Life: a literature review in the academic sector. ACADEMICIA: An International Multidisciplinary Research Journal, 7(11), 44-57. https://doi.org/10.5958/2249-7137.2017.00104.5
  8. Bouckenooghe, D. (2010). Positioning Change Recipients’ Attitudes Toward Change in the Organizational Change Literature. Journal of Applied Behavioral Science, 46, 500-531. http://doi.org/10.1177/0021886310367944
  9. Dahl, M. S. (2011). Organizational change and employee stress. Management sciences, 57 (2), 240-256. https://doi.org/10.1287/mnsc.1100.1273
  10. Dubois, C. A., & Singh, D. (2009). From staff-mix to skill-mix and beyond: towards a systemic approach to health workforce management. Human resources for health, 7, 1-19. https://doi.org/10.1186/1478-4491-7-87
  11. ?uriši?-Bojanovi?, M. (2016). The interplay between cognitive styles and organisational change. Journal of East European Management Studies, 35-59. https://doi.org/10.1688/JEEMS-2016-Durisic-Bojanovic
  12. El-Taliawi, O. G. (2018). Resistance to organizational change. Global Encyclopedia of Public Administration, Public Policy, and Governance, 1-4. https://doi.org/10.1007/978-3-319-31816-5_3450-1
  13. Gayathiri, R., Ramakrishnan, L., Babatunde, S. A., Banerjee, A., & Islam, M. Z. (2013). Quality of work life–Linkage with job satisfaction and performance. International Journal of Business and Management Invention, 2(1), 1-8.
  14. Gondo, M., Patterson, K. D., & Palacios, S. T. (2013). Mindfulness and the development of a readiness for change. Journal of Change Management, 13(1), 36-51. https://doi.org/10.1080/14697017.2013.768431
  15. Grandey, A. A., & Diamond, J. A. (2010). Interactions with the public: Bridging job design and emotional labor perspectives. Journal of Organizational Behavior, 31(2/3), 338-350. https://doi.org/10.1002/job.637
  16. Halbesleben, J. R., Wheeler, A. R., & Paustian-Underdahl, S. C. (2013). The impact of furloughs on emotional exhaustion, self-rated performance, and recovery experiences. Journal of Applied Psychology, 98(3), 492. https://psycnet.apa.org/doi/10.1037/a0032242
  17. Hansson, A. S., Vingård, E., Arnetz, B. B., & Anderzén, I. (2008). Organizational change, health, and sick leave among health care employees: A longitudinal study measuring stress markers, individual, and work site factors. Work & Stress, 22(1), 69-80. https://doi.org/10.1080/02678370801996236
  18. Herscovitch, L., & Meyer, J. P. (2002). Commitment to organizational change: extension of a three-component model. Journal of Applied Psychology, 87(3), 474-487. https://doi.org/10.1037//0021-9010.87.3.474
  19. Hill, C. W., & McShane, S. L. (2008). Principles of management (pp. 404-20). New York: McGraw-Hill/Irwin.
  20. Hobfoll, S. E. (2001). The influence of culture, community, and the nested?self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337-421. https://doi.org/10.1111/1464-0597.00062
  21. Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of general psychology, 6(4), 307-324. https://doi.org/10.1037/1089-2680.6.4.307
  22. Jung, K. B., Kang, S. W., & Choi, S. B. (2020). Empowering leadership, risk-taking behavior, and employees' commitment to organizational change: The mediated moderating role of task complexity. Sustainability, 12(6), 2340. https://doi.org/10.3390/su12062340
  23. Kaur, H. (2021). A Comparative Study of Professional Quality of Life. Indian Journal of Psychological Science, 14(2), 23-34.
  24. Kaur, M. (2021). Impact of Quality of Work Life on Burnout & Job Satisfaction Among Female Medical & Paramedical Staff In Public And Private Hospitals In Punjab. Open Access International Journal of Science & Engineering, 6(7), 85-92.
  25. Lawrence, E. R., Halbesleben, J. R., & Paustian-Underdahl, S. C. (2013). The influence of workplace injuries on work–family conflict: Job and financial insecurity as mechanisms. Journal of Occupational Health Psychology, 18(4), 371-383. https://doi.org/10.1037/a0033991
  26. Lee, H. J., Lee, M., & Jang, S. J. (2021). Compassion satisfaction, secondary traumatic stress, and burnout among nurses working in trauma centers: a cross-sectional study. International journal of environmental research and public health, 18(14), 7228. https://doi.org/10.3390/ijerph18147228
  27. Mangundjaya, W. L. (2014). The role of employee engagement on the commitment to change (During large-scale organizational change in Indonesia). International Journal of Multidisciplinary Thought, 4(1), 375.
  28. Neveu, J. P. (2007). Jailed resources: Conservation of resources theory as applied to burnout among prison guards. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 28(1), 21-42. https://doi.org/10.1002/job.393
  29. Odor, H. O. (2018). A literature review on organizational learning and learning organizations. International Journal of Economics & Management Sciences, 7(1), 1-6. https://doi.org/10.4172/2162-6359.1000494
  30. Oreg, S. (2003). Resistance to change: Developing an individual differences measure. Journal of Applied Psychology, 88(4), 680-693. https://doi.org/10.1037/0021-9010.88.4.680
  31. Pfeiffer, S. (2016). Robots, Industry 4.0, and humans, or why assembly work is more than routine work. Societies, 6(2), 16. https://doi.org/10.3390/soc6020016
  32. Ramlall, S. J. (2008). Enhancing employee performance through positive organizational behavior. Journal of Applied Social Psychology, 38(6), 1580-1600. https://doi.org/10.1111/j.1559-1816.2008.00360.x
  33. Rasheed, A., Atta, N., & Sohail, T. (2021). Development of resistance to change scale in white collar employees. International review of basic and applied sciences. 9(4), 220-239. https://irbas.academyirmbr.com/paper_details.php?id=1037
  34. Rasheed, A., Atta, N., & Sohail, T. (2021). Personality Traits as Predictors to Compliance and Resistance in White Collar Employees. Asian social studies and applied sciences, 2(4), 92-108. Retrieved from: https://asarcouncil.com/archives2.php?vol=2&jou=1&ver=11&yea=2021
  35. Rasheed, A., Atta, N., & Sohail, T. (2022). Development of compliance to change scale in white collar employees. International review of basic and applied sciences. 10(1). 1-19. https://irbas.academyirmbr.com/paper_details.php?id=1051
  36. Rehman, N., Mahmood, A., Ibtasam, M., Murtaza, S. A., Iqbal, N., & Molnár, E. (2021). The psychology of resistance to change: The antidotal effect of organizational justice, support, and leader-member exchange. Frontiers in Psychology, 12, 678952. https://doi.org/10.3389/fpsyg.2021.678952
  37. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi?sample study. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), 293-315. https://doi.org/10.1002/job.248
  38. Sheeba, M. J., & Christopher, P. B. (2020). Exploring the role of training and development in creating innovative work behaviors and accomplishing non-routine cognitive jobs for organizational effectiveness. Journal of Critical Reviews, 7(4), 263-267. http://doi.org/10.31838/jcr.07.04.49
  39. Shum, P., Bove, L., & Auh, S. (2008). Employees' affective commitment to change: The key to successful CRM implementation. European journal of marketing, 42(11/12), 1346-13712. https://doi.org/10.1108/03090560810903709l
  40. Siegall, M., & McDonald, T. (2004). Person?organization value congruence, burnout and diversion of resources. Personnel Review, 33(3), 291-301. Retrieved from: https://www.emerald.com/insight/content/doi/10.1108/00483480410528832/full/html
  41. Simkus, J. (2023). Cross-Sectional Study: Definition, Designs & Examples. Simply Psychology. Retrieved from: https://www.simplypsychology.org/what-is-a-cross-sectional-study.html
  42. Stamm, B. H. (2010). The Concise ProQOL Manual, (2nd ed). Pocat ello, ID: ProQOL.org.
  43. Stamm, B. H. (2012). Helping the Helpers: Compassion Satisfaction and Compassion Fatigue in Self-Care, Management, and Policy. In A. D. Kirkwood & B. H. Stamm (eds.), Resources for Community Suicide Prevention (pp. 1-4). Meridian and Pocatello, ID: Idaho State University.
  44. Stamm, B. H., Stamm, H. E., Hudnall, A. C., & Higson-Smith, C. (2004). Considering a theory of cultural trauma and loss. Journal of loss and trauma, 9(1), 89-111. https://doi.org/10.1080/15325020490255412
  45. Van Dijk, R., & Van Dick, R. (2009). Navigating organizational change: Change leaders, employee resistance and work-based identities. Journal of change Management, 9(2), 143-163. https://doi.org/10.1080/14697010902879087
  46. Van Vegchel, N., De Jonge, J., & Landsbergis, P. A. (2005). Occupational stress in (inter) action: the interplay between job demands and job resources. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(5), 535-560. https://doi.org/10.1002/job.327
  47. Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85(1), 132. https://doi.org/10.1037/0021-9010.85.1.132
  48. Wang, A., & Kebede, S. (2020). Assessing employees’ reactions to organizational change. Journal of Human Resource and Sustainability Studies, 8(3), 274-293. https://doi.org/10.4236/jhrss.2020.83016
  49. Wanous, J. P., Reichers, A. E., & Austin, J. T. (2000). Cynicism about organizational change: Measurement, antecedents, and correlates. Group and organization management, 25(2), 132-153. https://doi.org/10.1177/1059601100252003